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Refund Policy

Our commitment is to form a strong relationship with our customers and always strive to put forward the best quality of work performed. The following conditions apply for you to request a refund:

All requests can be submitted by sending an email to info@mccordtelematics.com

1. Cancelling the Order
McCord Telematics will apply its best efforts to provide billing and support services through Geotab and its affiliates. McCord Telematics will be responsible for billing and collecting monthly service payments. Product Services and Support will be provided by Geotab and through their network of affiliates if any. Services support, technical and CUSTOMER service support as it relates to the functionality of the product will be provided by Geotab. McCord Telematics will only act as a liaison for services and support for CUSTOMER and Geotab. CUSTOMER further understands and acknowledges that McCord Telematics cannot be held liable for any services interruptions by Geotab.

2. Refund / Money Back Guarantee
If you (customer) are not satisfied by our work performed, you can request a refund before the order was initiated, minus any fees associated of the amount that was charged to you by McCord Telematics only and not the service provider. Any stipulations in agreements with McCord Telematics and service providers associated in the customer service agreement / contracts will apply. There will be a service charge assessed.

The above policy does not apply after delivery of product has been made.

Prices are subject to change without prior notice.